Terms and Conditions
Orders will be on hire to you for 3 days. We can arrange longer hire periods but this will incur a surcharge which we will discuss with you when you place your order.
DELIVERY AND COLLECTION
There is a minimum spend of £150 for delivery.
We will be happy to deliver free within 5 miles of Sandiacre Nottingham. Any mileage over and above this will be charged at 45p per mile. The same will apply for collection.
If you would like to pick up for free you are very welcome. We work from our family home in Sandiacre Nottingham, just off Junction 25 of the M1.
A 25% non-refundable deposit (50% for orders under £100) is required to secure your items for your date.
Payment of the remaining balance will be required two weeks prior to your event. We will also require a fully refundable breakages deposit based on the items you choose which we will discuss with you when you place your order.
Payment by bank transfer is preferred and receipts will be given.
If you have ordered bespoke or personalised items such as signs or chalkboards, we will require full payment at the time of order.
For cancellation of orders, we require 28 days notice prior to your event date. Please note the deposit is non refundable
RETURN OF HIRED ITEMS
All of your items will be packaged carefully in protective packaging and boxes. Please ensure all items are returned in their original packaging.
All cake stands and vases must be washed and all flower and sweet jars returned in a clean and dry condition
We will charge a 20p surcharge for each jar and vase and a £1 surcharge for any unwashed cake stands.
Please note; If items are not returned in the agreed time and this impacts another booking, you will be liable for the full value of the second booking.
LOST ITEMS AND BREAKAGES
Once you have collected items or items have been delivered to you, they are your responsibility. If items are broken or lost during your hire period a replacement fee will be payable. This replacement fee will be stated on your invoice and inventory.
Your refundable breakages deposit will be refunded to you via bank transfer within after the items have been returned in the same condition as when they were given to you. If any items have been lost or broken they need to found/replaced within one week or a replacement fee will be charged as per your invoice
SIGNING FOR YOUR ORDER
If you decide to collect your order, we ask that you allow time to go through your order with us as you will be required to sign to say that they have been given to you in good order. If we deliver your order to you, please check the goods before signing as once they are in your possession you will be responsible for them and must return in the same condition as they were given to you by Lily Rose.
FURTHER IMPORTANT NOTES
Wood Slices, candleholders, table number holders and table numbers
Due to the nature of wood, some of the wood items may have cracks and/or imperfections. Please do not submerge any of these items in water
Please be aware that the metal tops on our white lanterns can get VERY HOT if using real candles - so extreme care is needed when handling/moving, where possible please use Led candles. Tea light holders can also get very hot, again LED tea lights are advisable
Chalkboards and Globe
Our chalkboards and signs are hand written so may have imperfections and will be individual. We do have a range of printed signs if you prefer a more uniform look.
Outdoor Use of Props
Some of our props are not suitable for outdoor use. Please speak to us in advance of your event
Lily Rose Weddings and Events will not accept responsibility for damage or injury caused to person or product as a result of this hire arrangement, unless negligence on the part of Lily Rose Weddings and Events can be shown. All goods are hired and are the responsibility of the hirer until they are returned to Lily Rose.