All items listed on invoices are for hire with the exception of bouquets and buttonholes, corsages and cake flowers

Items hired for us to style will be delivered, set up, taken down and collected by Lily Rose and must not be moved without prior permission especially in the case of larger items such as arches and audio guest books

 

​IMPORTANT

Please tell us in advance if you are having any kind of balloon decor  as due to a severe latex allergy we will need to set up prior to the balloons arriving and clear away separately too . 

 

Hire duration

Hire only items are hired for a 3 day period and must be collected and returned at the agreed times or an extra charge may be incurred.

If you require items for a longer period please speak with us at the time of booking and we may be able to extend your booking.

 

If items are returned late and impact the next hire booking, you will be liable for the refund / compensation due to the affected customer and will be charged by Lily Rose for this.

 

If hire items are taken home by you in error or misplaced by the venue, you may be charged for the delay in return and you will be responsible for arranging their safe return to us

 

Should we collect any of your items in error, we will ensure they are returned to you either by delivery or postage which will be agreed in advance.

 

Damage/stains/breakages

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All items that are hire only must be returned in the same condition as they were hired in. Any fabric items returned with stains that cannot be removed will be charged for. Any broken or damaged items will be charged for.

 

If china, sweet station, donut wall are hired, they must be cleaned before returning to us if on a hire only basis.

 

We do of course clean everything before storage and clean again before items are released for hire but anything involving food or drink must be cleaned by you too.

 

If these items are being set up and collected by Lily Rose, this will not apply.

 

 

Wax candles

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If real flame wax candles/ tealights are used in any of our cylinder vases, lanterns or candleholders you may incur an extra charge if the wax runs onto the holders and we have to spend time removing and cleaning items.

 

If wax from real flame candles runs onto runners, or flowers and they cannot be cleaned, you will be charged for replacements.

 

We recommend where possible that LED candles are used to avoid risk of fire or wax damage.

 

Please ensure you check with your venue in advance of their rules regarding real flame candles.

 

Due to insurance, we only provide Led candles. Missing/ damaged items.

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We appreciate that there is always the risk of accidental damage and we will bear this in mind for smaller items such as tealights.

 

We will check and advise of you of any issues within 7 days of collection or return

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Sparklers

 

We offer a sparkler station, but we do not provide sparklers due to insurance.

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We will however be happy to put your own sparklers on the display stand for you.

 

Styling your décor

 

We are very happy to style your own décor. We charge for this at an hourly rate.

In order to calculate the time required we will need a list in advance of all items and quantities plus details of where each item sis to go

 

.For guest table items we would ask that these are place in boxes or bags per table including any place cards.

 

For items such as favours and children’s activity packs we ask that you provide a note of which table the individuals are on and that any favours that are allergy related, age related are named clearly to avoid issues.

 

Due to the number of weddings we style. we cannot always store large quantities of couple’s own décor in advance.

 

We would ask that where possible decor is left at the venue either the night before or on the morning of the wedding.

 

We collect any of our own décor the day after the wedding.

 

Most venues will strip down décor and place in an agreed area of the venue.

 

We will collect our décor and leave yours for you to collect.

 

If all of the décor is yours and your venue does not strip down, you must let us know in advance if you would like us to return to strip down and pack your décor for you otherwise, we will assume you will do this yourselves the morning after the wedding

 

Garden Games

 

All of our garden games are checked and cleaned after each wedding to ensure they are at their best for you.

 

If the weather is expected to be bad through out your day and you are unlikely to use them, we would ask that to prevent too much damage they are moved inside and stored for collection.

 

If there is light or intermittent showers the  games can be left outside.

 

We politely ask that our games are treated with respect and that any children are supervised to prevent unwanted damage and for the safety of children.

 

We ask that the games are either inside the venue for collection if inclement weather or where they were put out if the weather is good ready for our collection

 

.If we have to spend extra time searching around grounds for items, this will incur an extra charge.

Our games can only be set up in private grounds of venues that are open to your guests and not accessible to the general public.

 

.Audio guestbook telephones

 

Our full size telephone box audio guest book is not available for hire only.

Due to health and safety and insurance, the box must be set up by Lily Rose and cannot be moved within the venue or taken down once it has been set up .

 

The phone box cannot be places outside and there must be a level surface for it to be erected on.

All messages will be downloaded and sent on to your given email address within 7 days of your event.

 

We ask that children are supervised in the box and the phone is not removed from the telephone box or table.

 

Wedding backdrops and arches

 

As with the audio guestbooks, these must be set up by Lily Rose and must not be moved without prior agreement.

 

Floral arches and most of our wooden arches are 7ft tall. Please ensure that there is adequate height in your venue to accommodate this.

 

Floral arches cannot be place under door frames as this damages the arch frame.

They can be placed either side of a doorway.

 

Our floral arches are for indoor use only.

 

 

Sweet station / Donut wall

 

Our sweet station is of course a favourite with children (and adults) we ask that children are supervised as some of the jars are quite heavy and and are glass.

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If you have any concerns regarding allergens, please advise us in advance.

We can try and accommodate most allergies or you are welcome to purchase all sweets yourselves and we can add signs relating to allergies to the sweet stand.

 

Confetti

 

We are very happy to provide biodegradable petal confetti for your special day but ask that you check with your venue in advance that they are happy and if there are any restrictions or rules relating to confetti.

 

Bookings/ Cancellations / changes to bookings.

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We ask for a £50 booking fee for all bookings.

This is non refundable as it is there to secure your date in our diary and your chosen décor. It will however be deducted from your overall bill.

 

This prevents us from offering that date to other couples to ensure you have the security of your booking.

If you have to cancel your wedding, please contact us as soon as possible.

We understand that sometimes things are unavoidable and we will consider each case on the circumstances but as a general rule the booking fee is not refundable if you choose to go with another supplier, etc.

 

With circumstances such as the death of a very close family member, pregnancy, ill health of bride or groom or circumstances such as covid, we will of course work with you. In these circumstances we will be happy to transfer your deposit to another date .

 

Your date is not secure until the booking fee has been paid . We will pencil in your date and let you know if we receive an enquiry for the same date should you wish us to do so, giving you the opportunity to still secure your date.

 

.Choice of décor

 

Once you have chosen your décor and paid your booking fee, your decor will be reserved for you for your date.

If you have secured your date with a booking fee but not decided on your décor, please be aware that you may miss out on some items as we do offer hire only so there may be another couple who book the décor for the same date.

Once you have made a decision on your décor, please let us know and it will be reserved for you.

 

Changes to orders

 

Any changes to orders must be notified to us as soon as possible.

Any changes within 8 weeks of your wedding date will be charged for as the décor will have been held for you and we will not have been able to offer to other couples.

Any changes outside of the 8 weeks can be looked at but must not be more than 25% of the value of your original order, if within 6 months of your wedding date and must be notified in writing by email to us.

 

Paying the balance.

 

We ask that the balance of your order is paid on or before 14 days prior to your wedding.

Any payments received after this date may incur charges and you may be at risk of losing your décor or booking.

 

All invoices have the payment details at the bottom as do all receipts .If you prefer to pay in instalments this can be arranged.

 

Set up and delivery charges.

 

We offer a hire only option which means you can collect and return items with no charge other than the hire charge.

 

If you would like an items to be delivered we charge |£0.50 per mile from NG10 3AE to your venue x 4 journeys for delivery and collection.

If you have asked us to set up your own décor, our décor or a mixture of the two, we charge as follows:

 

Delivery and collection £0.50 per mile from NG10 3AE to your venue and back for delivery and the same if collection is required.

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Set up is £40 per hour which is for two of us to set up your décor. If your venue requires a turnaround in the same room, we do have to charge for the wait time in addition to set up but will work with your venue to keep this to a minimum.

 

Your information

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We are registered with the ICO and ensure that your personal details are kept private and secure and are never passed on to a third party.

If we are recommending the services of another supplier, we prefer to give you their details rather than pass on yours.

 

Risk assessments / Public liability insurance/ PAT Testing.

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We have public liability insurance and are always happy to forward this to your venue should they require it.

We do not work at heights other than for setting up arches and dressing low beams as we are not insured to do so.

 

We assess all venues known to assess any risks based on the items you have hired for rhe safety of you and your guests, the venue staff and our team.

 

Please understand if you have chosen a venue not on the ground floor and there is no lift available, we cannot provide heavy items.

The same applies for any venues where we are unable to park close for the delivery and set up as we have to take care of our team.

We hope you understand

 

Flowers/bouquets

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All bouquets, buttonholes, hair clips/combs, flower girl wands, baskets, hoops, corsages and cake flowers are yours to keep

 

.All other florals are hire only and must be left for collection or returned.

Should you wish to purchase any items as a keepsake this must be arranged in advance.

 

Artificial bouquets can of course be made in advance or as cloe to your wedding date as you wish.

Once you have agreed a date for us to start work on your flower order, please be aware that payment must be made on Completion and collection / postage must be within 7 days of completion due to space limitations.

 

Printing

 

If you decide to order invitations, save the dates, order of service etc from us, we ask that payment is made on acceptance of the final proof.

 

Collection of these items must be within 7 days of the completion.

 

During the design process for seating plans.

Place cards etc you will be sent proofs to check

. Please check these carefully as once you have approved a proof it will go to print and you will be charged.

 

The proof stage is your opportunity to make changes and correct errors.

Any changes required after a proof has been approved will be charged again at the same price less any artwork charge.

 

When ordering invitations, please specify at the time of ordering if you would like envelopes or if you are providing your own.

 

That’s the boring bit over and we would like to say that we have only had a handful of times where we have had to ask for damages in over 400 weddings and worked with so many couples throughout the Pandemic to change dates and décor to assist them through the unsettled times

 

 Obviously, we all need rules and regulations, but we hope you understand the reasoning behind ours and they don’t impact too much on your decision to work with us.

 

If you have any concerns, please feel free to get in touch xinfo@lilyroseweddingsandevents.com