Privacy Policy | lilyrose

Here at Lily Rose Weddings and Events, we take your privacy very seriously.

It is our duty under The Data Protection Act 1998 and the new GDPR regulations that are coming into force at the end of May 2018 to let you know how we intend to use your personal information once you have visited our website or have contacted us whether through our online website contact form, via email or by telephone.

INFORMATION WE COLLECT

We collect ‘contact information’ from customers when they contact us by phone, email or via our online website contact form. This is purely for the purposes of contacting you to enable us to provide any services you have requested from us.

This information is never shared with any other parties and is kept in accordance with the Data Protection Act.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site.

As you browse our website, cookies help us to gather information about what pages you visit, how long you view each page and how you interact with the site.

We also like to see what search engine has lead you to our website, what search terms you have used and what products and services you are looking for. This is what we call “browsing information”

Cookies are small text files that are placed on your device’s hard drive through your website browser every time you visit any particular website. It is possible to disable cookies on your browser and you can find out more information on how to do this here... http://www.allaboutcookies.org.

HOW WE USE COLLECTED INFORMATION

We use the browsing information we gather automatically from our website to review and inform our marketing campaigns, to predict the best time to share new information with you and to decide what information will be most useful to you.

We use your contact information in the following ways:

To respond to your queries and to reply to your emails.

To contact you should we need to discuss elements of your event, quote, design and to confirm collection or delivery.

To send over booking confirmation documents, terms and conditions, receipts etc which need signing and returning to us in order to process your booking.

We may also use your email, phone or postal address to send a card, message or gift to you around the time of your event or wedding with us.

We keep the information collected for a minimum of 6 years to comply with applicable laws and regulations, to inform the HMRC if requested or other lawful request for information we receive. We also keep this information should we need to protect our rights in a court of law.

SHARING YOUR INFORMATION

Here at Lily Rose Weddings and Events, we never share your contact information, as gathered when you contact us yourself, with any other businesses, companies or third parties and will only use this information for the nature of our business to provide you with the services that you have requested from us.

We may in the future use Google Analytics to monitor your browsing information and to help us to understand what you do on our website every time that you visit. It is possible to opt out of Google analytics and you can do this here... https://tools.google.com/dlpage/gaoptout. You can also read more about how Google uses your information here: https://www.google.com/intl/en/policies/privacy/ .

YOUR LEGAL RIGHTS

You can find out more information about the new GDPR regulations via the Information Commissioners Office here... https://ico.org.uk/

You can also use the ICO website to report any concerns you may have here... https://ico.org.uk/concerns/

It is possible to request that we remove any of the data collected about you. Please contact us via email at info@lilyroseweddingsandevents.com and we will delete your information.

If you have any further questions regarding the use of cookies, this privacy policy or the information collected then do not hesitate to get in touch with us.